Account Supervisor

US-NY-New York

Job Description

The Account Supervisor oversees the tactical development and implementation of the brand, while contributing to its strategic direction.  The Account Supervisor position moves beyond daily project management tasks and into strategic brand management. The Account Supervisor will also supervise, motivate and mentor more junior account team members.

 

Primary Job Responsibilities

  • Understand the creative and digital processes and provide ideas for improving existing executions
  • Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations
  • Understanding of the role that multichannel media plays in a client's communication mix
  • Manage complex online programs across multiple channels, with numerous interactive partners
  • Seek non-traditional solutions to marketing/marketplace problems
  • Oversee/manage the tactical plan development process, while contributing to tactical plan design:
    • Encompass all of the agency's disciplines including print, digital, and CRM
    • Communicate key client issues/initiatives to team
    • Oversee creation of competitive review
    • Generate key issues/objectives/strategies
    • Supervise development of tactics/budget/timing
    • Manage internal approval process
    • Oversee project/program reporting including KPI performance and metrics reporting
  • Foster a positive and productive team atmosphere and establish credibility both internally and externally
  • Facilitate and maximize client relationships:
  • Seek opportunities to grow business, across all agency disciplines, within current accounts and into new accounts connected with that client. Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development
  • Establish credibility with clients at all levels

 

Additional Responsibilities

  • Communicate effectively and professionally both internally and externally
  • Demonstrate strong problem-solving and interpersonal skills
  • Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
  • Project a professional, positive attitude toward peers and clients within the department and the agency
  • Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.

Qualifications

  • College Degree, preferably in marketing, advertising, communications or science/medicine
  • 4 years Agency or comparable experience in the pharmaceutical industry
  • Digital agency experience or experience with multichannel communications and marketing
  • Understanding of the role that the internet plays in a client's communication mix
  • Experience leading one or more of these projects types: online campaigns, creation of web properties, mobile, video, closed loop marketing via tablet PC/iPad
  • Superior computer skills: Word, Excel, PowerPoint
  • Maturity to handle senior-level Client contact
  • Thorough knowledge of, and depth of experience with, marketing/advertising/pharmaceutical industry
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