The VP, Group Account Supervisor will operate on multiple levels, both internally and externally, to strategically manage the brand, product, agency product team and especially external client relations.
Primary Job Responsibilities
Demonstrate "Big Picture" thinking view of Brand and business and provide strategic contributions to success of Brand
Aid in the construction of a marketing plan and contribute to a successful pitch
Lead strategic and tactical planning process
Aggressively monitor and understand the competitive landscape, both strategic and creative
Seek opportunities to showcase agency work among current and prospective clients
Seek opportunities to grow business within current accounts and into new accounts connected with that client.
Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere
Demonstrate ability to adapt to various client corporate cultures.
Keep senior management briefed on account activities
Continue to refine skills in strategy and the business planning process
Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development
Determine adequate distribution of creative manpower according to brand projects and their urgencies
Demonstrate mastery of scientific category and competitive data.
Demonstrate the fiscal acumen to lead a profitable account
Aggressively monitor fee performance to encourage/ensure profitability.
Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee.
Client Service Responsibilities:
Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
Vigilantly seek to optimize both Agency services and internal resources
Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product
Articulate agency POV without being afraid to take a stand
Strategically problem solve for discrepancies between client and agency
Establish credibility with clients at all levels and embody service-oriented attitude
Become trusted and integral strategic advisor to the client team
Uphold Agency quality standards in servicing the Client
Assign work to assure project deadlines are met
Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
Provide constructive and direct ongoing feedback to direct reports
Evaluate performance of direct reports and complete and deliver performance reviews
Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions
Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.
Act as an advocate of Biolumina; make decisions with the Agency’s and employees’ best interest in mind.
Embody the four core values: commitment, collaboration, creativity and code of ethics.
Provide leadership within his/her department as well as across the Agency.
Proactively provide suggestions that impact agency policy and operations.
Demonstrate support of the Agency’s goals and mission.
Present a professional and positive image of Biolumina both internally and externally.
Identify, recruit, train and develop talent
Motivate direct reports, and act as a mentor to all within Agency
Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manage.
College degree, preferably in marketing, advertising, communications or science/medicine
7 - 8 years Agency or comparable experience
3 years of supervisory experience
Excellent written and oral communication skills
Well-developed knowledge of business practices/vendor relations
Maturity to handle independent senior-level Client contact
Ability to manage and train staff
Successful history of growing brands and possibly launching brands